This is the last of our five-part series, simple things you can do right now in your plumbing business to make more money right now! In episode #362, Richard and Laura share practical advice that will increase gross profits and customer satisfaction.
Apple | Stitcher | Castbox | Spotify | Google Podcasts
3 Golden Nuggets
- You’re not a bank
- Professional customer service
- Cash flow is king
Plumbing Companies are a dime-a-dozen and Mrs. Jones has many to choose from. It may not be PC but she does judge a book by its cover. Your logo and truck design is vital to making sure that you not only stand out in a crowd but will be remembered. KickCharge Creative is the leading and most rewarded branding and truck wrap design agency and has been instrumental in getting plumbers just like you noticed for more than twenty years.
You’re not a bank!
Your customers are not going to Walmart and saying, “send me a bill, and I’ll pay you in the next thirty or forty-five days.” You have to stop invoicing your customers. You are not a bank, so stop acting like one. You need to implement processes that require all of your clients to pay you now!
Professional Customer Service
When you put the proper processes in place to get paid prior to the work being completed, it will tell your customer that you mean business. When we act like professional plumbers it gains customer confidence and satisfaction while telling our clients that no matter the size, we are professionals.
Cash Flow is King
$500.00 in the bank today is better than the promise of $5,000 tomorrow. Stop working ahead of jobs without getting paid. It’s better to work on smaller jobs that pay now than to work on bigger jobs that pay later. Do the work now, get paid now!
Richards Call to Action
Check out my Million Dollar Plumber Blueprint, where I lay out every step that you need to build a successful, self-sustaining, and profitable plumbing business—exactly what we’re talking about right here. It’s all in my blueprint, and it’s free. Get your free blueprint today!
Once you’ve gone through the Blueprint, why not check out the Million Dollar Plumber Success Academy? Here we teach everything you need to know about the business of plumbing. Make this not just a job that you own, but an asset that creates wealth for you and your family. It will be financial wealth, time wealth, and living the freedom lifestyle. I lay it all out there for you in the Academy, in 12 easy bite-size modules, with over 150 videos. It’s all on there for you: open coaching, group coaching classes, and a private Facebook Group page, where I and others just like you hang out. Get all your burning questions answered. Start your 14-day free trial today!