This is the last of our five-part series, simple things you can do right now in your plumbing business to make more money right now! In episode #362, Richard and Laura share practical advice that will increase gross profits and customer satisfaction.
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Resources
3 Golden Nuggets
- You’re not a bank
- Professional customer service
- Cash flow is king
Sponsors
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Show Notes
You’re not a bank!
Your customers are not going to Walmart and saying, “send me a bill, and I’ll pay you in the next thirty or forty-five days.” You have to stop invoicing your customers. You are not a bank, so stop acting like one. You need to implement processes that require all of your clients to pay you now!
Professional Customer Service
When you put the proper processes in place to get paid prior to the work being completed, it will tell your customer that you mean business. When we act like professional plumbers it gains customer confidence and satisfaction while telling our clients that no matter the size, we are professionals.
Cash Flow is King
$500.00 in the bank today is better than the promise of $5,000 tomorrow. Stop working ahead of jobs without getting paid. It’s better to work on smaller jobs that pay now than to work on bigger jobs that pay later. Do the work now, get paid now!
Richards Call to Action
If you want to learn more about numbers that matter and how to best run your plumbing business, why not schedule a free 30-min strategy call with us? Let’s talk about your goals and where you want to be this time next year, and we’ll help you create a path to make that happen. Schedule your free strategy call here today!
