In part one of this two-part “Where Do You Want to be This Time Next Year” series, Richard challenges you to “take stock” of what is working and what isn’t for your plumbing business and how to take responsibility without dwelling on mistakes.
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Resources
3 Golden Nuggets
- Take System Inventory – what worked for you in 2021 and what parts of your business can you tune up to make this year even better?
- Take People Inventory – is there someone on your team that you need to fire? Now is the time to take inventory or your people and see what changes need to be made.
- Take Personal Inventory – most importantly, is there anything that you need to take responsibility for to make an even more successful business in 2022?
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Show Notes
Take Systems Inventory
[21:53] Think about gong on a vacation. Or taking a long weekend. Can you business run itself? Can you go fishing without your employees calling you with problems? If not, it’s time to make some changes to your systems.
This could come in the form of creating on onboarding process for new techs. Or hiring an additional CSR or a company like Plumbline.
Whatever system you need to address, keep it simple. It’s not a matter or reworking your entire business or reinventing the wheel. Start small with the most glaring problem; we bet it makes your 2022 easier.
Take People Inventory
[25:32] Think about your employees. There is someone you’ve been talking about firing. Or a gap that needs to be filled. Now is the time to address that.
If it’s firing, take the personal aspect out of it. If that employee is cancer to your team and business, they have to go.
It’s your job to create a good work environment; safe equipment, everything they need to do a good job. But if they don’t step up and take advantage of it, they have to go. You’ve done all you can do.
Take Personal Inventory
[33:27] It’s time to accept responsibility. For every part of your business (and life!). It’s easy to point at your guys and say, “they won’t provide options” or “they don’t keep their trucks clean.” Or to point at your community, “they won’t pay my honest hourly rate” or “there aren’t enough residential customers.”
The truth is, these things are your responsibility. Your guys won’t do what you want them to because you allow them not to do it. Your community won’t pay the rate you charge because you haven’t demonstrated value.
You have to get better at saying, “No. This is what we’re going to do.”
Richard’s Call to Action
If you want to learn more about numbers that matter and how to best run your plumbing business, why not schedule a free 30-min strategy call with us? Let’s talk about your goals and where you want to be this time next year, and we’ll help you create a path to make that happen. Schedule your free strategy call here today!
