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Where Do You Want to be This Time Next Year – Part 1

In part one of this two-part “Where Do You Want to be This Time Next Year” series, Richard challenges you to “take stock” of what is working and what isn’t for your plumbing business and how to take responsibility without dwelling on mistakes.


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3 Golden Nuggets

  1. Take System Inventory – what worked for you in 2021 and what parts of your business can you tune up to make this year even better?
  2. Take People Inventory – is there someone on your team that you need to fire? Now is the time to take inventory or your people and see what changes need to be made.
  3. Take Personal Inventory – most importantly, is there anything that you need to take responsibility for to make an even more successful business in 2022?


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Show Notes

Take Systems Inventory

[21:53] Think about gong on a vacation. Or taking a long weekend. Can you business run itself? Can you go fishing without your employees calling you with problems? If not, it’s time to make some changes to your systems.

This could come in the form of creating on onboarding process for new techs. Or hiring an additional CSR or a company like Plumbline

Whatever system you need to address, keep it simple. It’s not a matter or reworking your entire business or reinventing the wheel. Start small with the most glaring problem; we bet it makes your 2022 easier.


Take People Inventory

[25:32] Think about your employees. There is someone you’ve been talking about firing. Or a gap that needs to be filled. Now is the time to address that.

If it’s firing, take the personal aspect out of it. If that employee is cancer to your team and business, they have to go. 

It’s your job to create a good work environment; safe equipment, everything they need to do a good job. But if they don’t step up and take advantage of it, they have to go. You’ve done all you can do.


Take Personal Inventory

[33:27] It’s time to accept responsibility. For every part of your business (and life!). It’s easy to point at your guys and say, “they won’t provide options” or “they don’t keep their trucks clean.” Or to point at your community, “they won’t pay my honest hourly rate” or “there aren’t enough residential customers.” 

The truth is, these things are your responsibility. Your guys won’t do what you want them to because you allow them not to do it. Your community won’t pay the rate you charge because you haven’t demonstrated value. 

You have to get better at saying, “No. This is what we’re going to do.”


Richard’s Call to Action

Looking back at 2021 doesn’t have to be traumatic. You don’t need to go through week by week for every tiny slip up or problem you encountered. Take stock like you do your truck, broad strokes and estimation. 

You know where your biggest, glaring issues were, and you can take responsibility and figure out how to fix them. 

[31:59] If you want to start 2022 out on the right foot, make sure to grab my Million Dollar Plumber Blueprint. I lay out the specs for you that you need to build a successful, self-sustaining, and profitable plumbing business, it’s all in there for you and it’s free. Simply go to to grab your free copy. 

[50:02] If you’re really serious about being in a different spot this time next year, going into 2023, you need the Success Academy. The Success Academy lays out everything for you to build a successful self-sustaining and profitable plumbing business for 2022. Just do it, check it out. You’ll be hooked. Visit to learn more.